Try to reboot the smart device and re-discover on Alexa. You will need to re-add the plug to any groups or scenes in which it previously appeared. Try disabling and re-enabling the skill. Then I tapped on "Manage Smart Home Devices," and it brought me to my "Smart Home Devices" tab. The steps are almost the same as the ones we took to troubleshoot the Hue Lights - Alexa pairing. (We will also share tech-related contests and giveaways, as well as a few product reviews. If someone buys you a TP-Link Bulb, there's no reason to say "We're a Wemo family!" Sometimes, upgrading your equipment can put an end to random device dropping. That way, I do not inadvertently turn off the microphone by mistake. # Amazon Alexa Smart Home Skill. If that fails, try updating the wi-fi settings: This should get your Echo Device working again. Select your device and then select Update Wi-Fi. If you can control the outlet using the Alexa app, you should also be able to control it via voice, with Alexa. @AnimeshBote I am using a sort of virtual devices, too. The Leviton app turns it on/off fine. In other words, if your network is already struggling, and you don't like tinkering, you may want to stick to the more reliable brands. Most of the time, this will restore Alexa control to your Hue Lights. Thanks for sharing.WiFi Smart led Bulb, Thank you for contributing to the discussion! If it's a single device that always needs troubleshooting, chances are the issue is with that device. When the message comes up you can not see the current state of the device. Third-party smart plugs: Unplug and wait 10 seconds. Like with most electronic devices, rebooting can clear about 80% of issues. And the nice thing is you can say "Alexa, are you connected to the Internet?" The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. Restart your device first to see if it resolves the problem. So long as the device has the features and functions you need, and it's Alexa-compatible, it doesn't matter who makes it. The microphone is turned off if you have a solid red light ring or bar instead of a solid blue one. If you think the issue has anything to do with your Internet connection, ask "Alexa, are you connected to the Internet?" Press the microphone button on top of the device to turn it on again. Download and install any software updates available for your devices. In the Alexa app, open the Menu, and then select Settings. Go to the "Skills" section of the Alexa app. (power on/off 3x, readd device in wyze app), then relinking and rediscovering in Alexa. On your Echo device, press and hold the Action button until the light ring changes to orange. Plug the Amazon Smart Plug into a power outlet. Alexa with some incompatible device and having some issues, 3 Issues That May Caused Why Alexa Blue Light Spinning (Answered), 2 Ways To Fix Alexa Problem Entering Pairing Mode, 3 Ways To Fix Alexa Not Discovering Harmony Hub. Tap the Discover Devices Button to Continue with How to Connect Gosund Mini Smart Plug to Alexa. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Reopen the Alexa app, go back to skills, bring up the Hue Skill, and tap on "Enable Skill." Is there an issue with the integration? Today, we're going to look at troubleshooting errors with Alexa and your Smart Home Devices. Apps like Yonami and IFTTT can also help. Another thing that you need to be careful about is the Wi-Fi connection on your device. Like any wi-fi device, Alexa can experience connectivity issues. Alexa is one of the best smart home devices out there that you can get your hands on. Even a good Smart Plug will fail to respond at some point. The app will connect to your Echo, and a list of available Wi-Fi networks will appear. If a mini is constantly dropping wi-fi, you may need to move it closer to your router, and replace the mini with the full-sized Smart Outlet. If you are constantly needing to troubleshoot your Smart Devices, chances are there is an equipment issue somewhere. The easiest way to do this is by saying "Alexa, discover my devices." If Alexa is still having connectivity issues, it's time to reboot your modem and router. Here we take Tapo camera as an example. At least once a month, my Dad complains his Wemo is no longer turning the light on and off. You just need to select the device to check if it is paired. Harmony Hub: Add Voice Control to Your TV and Ente... Telephone Phishing: Voicemail Messages You Should ... Help! to determine if the connectivity issue is resolved. This simple action may restore Alexa control to your Smart Device. Make sure the Echo's microphone is turned on. All routers have limits to the number of devices they can control. Just got my first smart light which works with Phillips Hue. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Select Connect. If you've updated your Hue App and you are still having issues with that bulb, try deleting the bulb from within the Hue App, and then re-adding it. From there, select Device Options, and then Reset to Factory Defaults, but retain Smart Home Device Connections. Let the process complete and it will make your device responsive like before. Why Does Alexa Come On In The Middle Of The Night? Next, I opened the skills section of the Alexa app. Then try issuing a control command for a different device to see if it's Alexa or a particular device that is having problems. The first thing that you are going to need is to try a restart on your device. All of these smart devices can be controlled remotely using a smartphone app or voice commands via Amazon Alexa, Google Assistant, or Microsoft Cortana integration. Last week, I was working away when dusk began to fall. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. The cheaper the plug, the worse the app, and the generic plugs tend to require more background data than the name brands. In my Dad's case, most of his errors come from using the switch on the lamp itself to turn off the light, and failing to turn the switch manually before trying to turn it back on by voice. It will automatically connect to your network thanks to the information it receives from your Echo, through the cloud. Then, re-run discovery. Sometimes, connectivity issues are caused by a blip in the wi-fi. If Alexa is only having issues with a single bulb, try toggling Alexa control on and off. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. Other times, she seems to think she completed a command, but nothing happens. I tapped on the "Your Skills" link in the upper right corner to bring up a list of my skills. If the bulb is still under warranty, contact Phillips. Sometimes, Alexa doesn't realize she actually did what you told her to, and fallaciously reports she's having issues. This blip might be caused by interference from a microwave, a cordless phone, a back-up beeper, or any number of things that can cause wi-fi "noise." Is It Possible to Have Multiple Spotify Accounts on Alexa? All you need to do is access the application on your phone, select the device, and then scroll down to the Reset settings menu. If your device is not compatible, you will need to switch to a device that is compatible with Alexa. The device will essentially reboot all the software and hardware components for you and you will be able to use it again. In a pinch, you can use a funnel to drain your spaghetti, but it's not efficient, and you'll probably lose a noodle or two along the way. The device will be connected to the internet and you will be able to make it work without any issues at all. Often, toggling a Smart Device on and off using the app is enough to restore Alexa voice control. If your C by GE Plug is not displaying in the Alexa app, disable the C by GE skill, then enable it again. Tap on Skills & Games. Powered by, Find us on Facebook (facebook.com/techlaurels), TechLaurels: Laurel Nevans' Computer Services Blog. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. You can now find smart and automated devices for most household appliances, including smart lights, smart plugs, smart thermostats, smart speakers, and so much more. Open the Alexa app, and go to Device at the bottom-right of your screen. Still, like the Echo, few Smart Outlets are error free. Pressing this reset button effectively reboots the Smart Plug. Select the plus icon at the top-right of your screen. She will not set new alarms or timers either, but timers and alarms set prior to the outage will continue to function. If it doesn't, the next step is to reboot the malfunctioning Alexa device. I have this annoying issue with Alexa, my TV, and my Harmony Hub. Combined modem/routers are often not robust enough to handle the demands of a Smart Home, as well as all of the PCs, phones, and tablets fighting for bandwidth. Tap the slider until it turns off and shows "Disabled." Find the bulb that is not responding and tap on its name. It may also be a reason to. Awesome Inc. theme. We all love to have Alexa devices around us as they are also compatible with most of the smart home devices out there that we have. Then re-run discovery on Alexa. Order is paramount here. A lot of customers ask how to connect the smart wifi plugs with Amazon Alexa. This guide will show you how to add your Tapo device to the Amazon Alexa. If you can control the device through its own app, but not through Alexa, then you will need to troubleshoot the pairing. Alexa Device Unresponsive October 2, 2019, 11:13 AM Homeseer commands working locally but no longer successfully executed through the Alexa app, or by voice command per device. Your router may randomly begin to drop devices when too many things try to connect at once. I then tried toggling the lamp on and off via voice, and it worked. If that does not fix the issue, try rebooting your modem/router. So if Alexa fails to turn on a single light via voice, try asking her to turn on a different Hue Light. And Alexa depends on Internet connectivity to control most things. This simple action may restore Alexa control to your Smart Device. IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. Ensure your Alexa app is up to date. So I asked Alexa to "Turn on Star," and she responded "Your Hue Lights are not responding." Our Wi-Fi devices include the Smart Plug, Direct Connect Lights, Smart Switch or C-Reach. (Unless you are a sunglasses or work at home spammer, in which case, your comment will be promptly deleted. WeMo's smart plug is simple to use, and works not just with Alexa, but HomeKit and Google Assistant, too, making it one of the best smart plugs around. It was time to troubleshoot. Be mindful that performing a reset will wipe any data or settings that you have modified and it should be the last troubleshooting step for you to give a try. The steps for doing it are right below, but you’ll need to also deregister the Amazon Smart Plug from your Amazon account via the app. The pairing process is pretty simple and you just need to open the app on your phone and scroll to devices. We won't send you spam. as well as with Alexa control. But if the wonky device tends to vary on a day to day basis, your weak link is most likely your router. Performing a reset is pretty simple on Alexa. Next, I reached for my smartphone, opened the Hue App, and turned on my light that way. Here you will find the option to perform a factory reset and once you click on that, it might take some time for your device to perform the reset and reboot on its own. 7. If you have a combined router/modem, you can basically configure it to act as a modem only, and add a more robust router into the equation. Once you have tried all the above-listed methods, there is not much that you can do and you will have to revert to some old-school troubleshooting techniques. She again told me "Your Hue Lights are not responding." Next, I told Alexa to turn on Bertha. However, Star is a hanging lamp, with the on/off switch physically located behind a heavy piece of furniture. They may be a better choice than hub-less Smart Bulbs from your Smart Plug manufacturer for already congested networks. Alexa says it’s unresponsive. Great post. Then, re-run Device Discovery. The good news is that you will not have to worry much about the issue as you can fix it easily with some simple troubleshooting steps. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. Tap on "My Skills," search for Hue, tap it, then tap "Disable Skill." If your Smart Device is still not responding, open its associated app. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. Sometimes, manually cycling the light is the only thing you need to do to restore voice control. Also, if you have tried restarting your device and it is still not responding, you will need to revert to perform a reset to have the problem solved for good. If not, check your internet access and remote control settings. I say "Alexa, turn on Wemo," and then I manually turn the switch on the lamp. :D) The Mods are reviewing it, to keep those types away! The message Device is unresponsive is shown for few secs. Smart Outlets can be finicky. It will turn the device off. Hue Bulbs, and other Smart Devices using the Zigbee protocol, act as their own repeaters. While holding the button, plug … If the app is also failing to connect to the device, you may need to. 5 Ways To Fix Alexa App Not Working On Android. You should be able to control after 30-45 seconds; b. ;). Once connected, a confirmation message appears in the app. If she replies negatively, you know you need to either reboot Alexa or your Internet box. She started this blog and the associated Facebook Page in response to requests for a place this info can be aggregated. Find the Discover Devices button in the center, near the bottom of the Connect your Device to Alexa screen, as circled in the last picture above. Because I am a Techie and a Reviewer, I have a mish-mash of Smart Devices from different manufacturers. Let it sit for a few moments and try turning it on using the button or plugging back the power chord. Alexa should come back automatically once your Internet has been restored. Follow the same steps for the Echo Show 5 . Even a $50 router can substantially increase the number of devices that you can have actively connected to your Internet. This certified Amazon Smart Home Skill allows users to control their openHAB powered smart … Note: If you have a Phillips Hue V1 bridge (circle-shaped), press the button on the bridge before you try to discover your devices. Alexa is particularly unreliable when it comes to my Harmony Hub and realizing if a command actually worked. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. Begin with the physical part, i.e. Stopped working just an hour ago. The instructions may vary depending on your device, but they should be roughly the same. If your smart plug has a red blinking light. There is a very brief explanation of the hard reset or factory reset of the Amazon Smart Plug on the official Amazon support website. The Alexa app can’t control the devices either. Of all Smart Devices, Smart Outlets seem to have a great variance in capabilities. You will see a slider at the bottom of this screen. If your device is not compatible, you will need to switch to a device that is compatible with Alexa. The more devices you add to a network, the more robust that network needs to be. In other words, the generic Smart Devices tend to be bandwidth hogs, which is a definite negative if your network is already strained. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. Double check whether Kasa App can remotely control the device or not. Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? If not, you will need to move forward with the troubleshooting steps that are. If you open the Hue App and find it is not controlling your bulbs either, go to the Settings section (gear icon) and tap on Software Update. Open the Alexa app. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. If this happens, you can turn the plugs on and off but the devices won’t respond. The second thing to do is to check your network. This did not work when it came to Star though. Amazon Smart Plug Hard Reset. Smart Plugs . Unsubscribe at any time. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. Confirm you’ve enabled the C by GE skill in the Alexa app If all is well, Alexa will respond "Yes, I am connected.". Thus, they do not place the same drag on your network as individual Smart Outlets. So long as it is not a regular occurrence, you probably do not need to replace or relocate the plug. I have to keep all of these apps to re-configure my devices, as needed, despite the fact I have control integrated through Alexa. But like any other electronic device, Smart Devices can experience errors. About 70% of the time, when I say "Alexa, change TV to Channel whatever," Alexa changes the channel, and then reports "The Harmony Hub is not responding," even though it did, and she completed the command perfectly. The minis usually have a square button on the end of the plug, while the larger ones usually have a button by the status light. That is why the first thing to do is wait 30 seconds, and then issue the voice command again. It may not pick those devices back up when other, more demanding devices cease their bandwidth hogging. Alexa is an intelligent personal assistant developed by Amazon and designed to run on smart speakers and devices such as the Amazon Echo and Dot. If it cannot, you know the issue lies with the Smart Device itself, rather than with its Alexa pairing. This is especially true if you are still using the equipment your ISP provided you with five years ago. It should read "Enabled." Unplug and re-plug the Smart Plug. You will need to check if your device is paired effectively with the device you are trying to use it with. I tried removing and re-adding the device and skill but same issue. The more devices you connect, the more likely it is that your set-up has exceeded your ISP-issued box's capabilities. My Hue and my Echo had stopped communicating with each other. EVERY Smart Outlet has a manual switch on the outlet itself. When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. They may be a better choice for wi-fi dead spots, so long as they are in proximity of another bulb that the signal reaches. How to Connect a Smart Plug to your Alexa. Sometimes your device might not be connected to the Wi-Fi connection or the Wi-Fi connection might not be getting any coverage at all. And this issue has gotten worse since they upgraded Alexa's Fire TV control abilities. They were squirrely for about 30 minutes after, but then they settled in and have been working so far. Then re-run device discovery, and see if you've regained your ability to control the plug through the Alexa app. If it turns out to be Alexa, try rebooting her before you do any further troubleshooting. If it blinks red for a few seconds and goes to Off a. Voice control was working again with all my Hue Bulbs. 1. Smart Home devices are fantastic, when they are working properly. If Alexa fails to connect after rebooting your modem and router, try rebooting the Alexa device again. And it will generally drop the one it senses is not actively using the connection. If she doesn't, reboot her and follow the troubleshooting steps outlined above. This is my first Leviton smart device. Many outside factors can cause temporary wi-fi interference, causing Alexa control to temporarily fail. But as with most electronics, many connectivity and control issues can be solved with a reboot. If its app can control the Smart Device, but Alexa cannot, it's time to troubleshoot using Alexa. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. Once you are in the devices menu, you will see all the Alexa enabled devices there. Always try asking Alexa a second time if she reports issues. If a no-name plug keeps dropping wi-fi, and you do not like to constantly troubleshoot, it may be time to invest in a better Smart Plug. If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan. Was just Star malfunctioning, or was it ALL my Hue Lights? Then, re-enable your smart home device again. If your network is fine, the next thing to do is check the device's associated app. Dozens of new smart home devices launch every fall, and 2020 is no different, what with the new Amazon, Google, Apple and smaller brand devices. Just because a device responded to voice commands a minute ago does not mean it will the next time you ask. Your feedback is valued! EVERY Alexa-Compatible Smart Device will most likely glitch at some point in time. So the first thing to do to address connectivity issues is to press the button on the plug itself. Just about EVERY Smart Device Manufacturer requires its own app for initial set-up, and you need to keep them in order for the device to operate correctly. When Hue updates its app, it will also update the software for the individual bulbs. To do so, go to the "Smart Home" section of the Alexa app. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. I tapped on "Star," and saw Alexa app control had been restored. So what do you do when you ask Alexa to turn on the lights, and she tells you a device is not responding? Just unplug the device from the outlet and plug it back in. Likewise, a more robust router has more than one pipe through which data can flow, and it disperses the bits and bytes much more efficiently. Think how much longer it would take to drain a pound of spaghetti using a funnel than it would using a colander. So, if you are having trouble with your Alexa device not responding, that is not a good thing at all. The Alexa ecosystem ties together devices from a plethora of different manufacturers to make control a breeze, be it via voice command or the Alexa app. I am emulating a real device via API. We moved so I had to change wifi. This may fix the connectivity issues with that single bulb. I find often, if I wait a few seconds and reissue my command, the connectivity issue resolves itself. Tap it again to re-enable. I checked to see if my account was still linked. Then wait another 3-5 minutes before switching on your router. Is It Possible To Set Up Echo Dot Without App? See if you can control the outlet using the app. The minis seem to be more prone to dropping out than their larger compadres. Likewise, if your mobile device is already overloaded with apps, and you don't have an old phone or tablet you've dedicated to Smart Home control, you may want to pick a brand or two and stick with them. If your wi-fi is down, Alexa will not be able to control anything. . Make sure the app can still control the device. I have set up the bridge and paired it with my Alexa app. Don't always believe Alexa when she says a device is not responding. I’ve disabled the switch in Alexa and re-enabled it a couple of times. This means they carry signals to each other, rather than relying solely on your router to deliver them. The first thing to check is user error. Some generic Smart Outlets are just junk. Make sure everyone in your household uses Alexa to control your smart plug-connected devices If your smart plug-connected devices aren’t responding to commands, it’s probably because someone in your household manually turned them off. Tech News for the Non-Tech Savvy: A funnel has a single pipe through which all that water must flow, while a colander has dozens. Sometimes, merely toggling a device on and off using the Alexa app is enough to restore voice control. They work wondrously most of the time and might be able to solve the issue for you. If you go through these steps, but still are having Alexa control issues, you will need to try disabling and re-enabling the associated skill. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. When it comes to Hue Lights, Alexa should be able to control them all, or she should be able to control none. Each press should cycle the attached appliance/light on and off. A colander disperses the water much more efficiently. Choose Add Device. Try disabling and re-enabling the skill. But when you get down to it, it really doesn't matter if you have devices from 20 different manufacturers or just a few. See if you can control the device using the Alexa app. Close the app. controlling from an outside wi-fi network.) I asked again, to no avail. Don't Miss Out On Latest Home Automation Product Updates. Get the Smart Device back up, and then re-run Device Discovery in Alexa, (or say "Alexa, discover my devices,") and see if voice control is restored. My smart plug stopped responding on Alexa. You should press this button a few times. And it is always best to turn your modem and router off, then wait at least 3 minutes before turning your modem back on. When I finally find a generic plug and control app that I can recommend, this blog's readers will be the first to hear. Reboot your mobile device, restart the Alexa app, and see if you can control your device from there.
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